Shipping & Return Policy:

Shipping Policy

Order Processing

  • All in-stock orders are processed within 1–3 business days.
  • Custom orders, personalized items, or special requests may take 2–4 weeks for production before shipping.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

We offer a range of shipping options to cater to your needs:

  • Standard Shipping: Estimated delivery within 5–7 business days.
  • Expedited Shipping: Estimated delivery within 2–3 business days.
  • Next-Day Shipping: Available for domestic orders placed before 12 PM EST.

Shipping Rates

  • Free standard shipping on orders over $XXX.
  • Flat rate of $XX for orders below the free shipping threshold.
  • Expedited and next-day shipping rates are calculated at checkout.

International Shipping

  • International orders are shipped via [Carrier], with estimated delivery in 7–14 business days.
  • Customers are responsible for any applicable customs duties, taxes, or import fees.
  • We recommend checking your country’s customs policies before placing an order.

Order Tracking

  • Tracking information is provided via email once your order has shipped.
  • You can monitor your shipment status directly on the carrier’s website using the tracking number provided.

Shipping Insurance

  • All orders are fully insured during transit for their full value.
  • For lost or damaged packages, contact us immediately at diarajewel@gmail.com for assistance.

Return & Exchange Policy

Non-Returnable Items

  • Custom-designed jewelry, engraved items, or special orders.
  • Earrings (due to hygiene concerns).
  • Sale, clearance, or promotional items.
  • Items showing signs of wear, resizing, or alteration.

Return Process

Damaged or Incorrect Items Then only Eligible for Return:

  1. Request a Return: Contact us at+1 647 975 8108 to obtain a Return Authorization (RA) number.
  2. Secure Packaging: Use original packaging and ensure the jewelry is properly secured to avoid damage during return shipping.
  3. Shipping Requirements:
    • Use an insured, trackable shipping method.
    • Include the RA number on the shipping label.
  4. Inspection: Returns are inspected upon receipt. Allow 3–5 business days for the inspection process.

Exchanges

  • Exchanges are processed based on availability.
  • Any price difference for the exchange item will be settled before shipping.
  • Exchanges follow the same inspection process as returns.

Damaged or Incorrect Items

  • Notify us within 48 hours of delivery for items that are damaged or incorrect.
  • We will arrange a free return and offer a replacement, repair, or full refund.

Additional Information

Resizing Policy

  • Rings are eligible for one complimentary resizing within 90 days of purchase. Shipping fees apply.
  • Additional resizing requests will incur a fee.

Repair Services

  • We offer professional repair services for a fee. Contact us for an estimate and process details.

Custom Orders

  • Custom designs, engraved pieces, and special requests are final sale and non-returnable.
  • For issues with custom items, please contact us to discuss potential resolutions.

Contact Us

For questions or assistance, please reach out:

Our Story
Our Mission
Connect with Us

In the heart of the digital era, where connections sparkled through screens and possibilities were boundless, a radiant online jewelry store named “Diara Jewelers” emerged. This virtual haven invited customers to explore a world of timeless beauty and unmatched craftsmanship from the comfort of their homes.
Guiding this shimmering venture was Aria Dawson, a passionate visionary dedicated to weaving elegance into every creation. Aria handpicked a stunning collection of jewelry, ranging from breathtaking bridal sets to elegant everyday adornments, ensuring that Diara Jewelers transformed the simple act of shopping into a captivating journey of discovery and delight.

At Diara Jewelers, our mission is to celebrate individuality and elevate life’s special moments with timeless elegance. We are committed to crafting exquisite jewelry that reflects the unique stories and aspirations of our customers. Through unparalleled craftsmanship, exceptional quality, and a passion for design, we aim to inspire confidence, beauty, and joy in everyone we serve.

We’d love to hear from you! At Diara Jewelers, your satisfaction is our priority. Whether you have questions about our collections, need assistance with a purchase, or simply want to share your thoughts, we’re here to help. Reach out to us today and let us make your jewelry experience unforgettable.

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